Freeman Restoration

Residential Construction Superintendent (Fire Damage Repair)

Freeman Restoration seeks an experienced Superintendent to handle all aspects of building the job in

the field with heavy emphasis on customer service. You will manage the rebuild and a positive customer

experience for our clients. You will nurture the customer during product selections, changes, delays and

collections. You will lead, manage, and create accountability in a team of subcontractors. We foster a

culture of employees owning their roles and responsibilities.

The Superintendent will be an active member of the production team with weekly team meetings and

quarterly company meetings. You will be crucial in helping develop and execute the company's vision

using EOS, our company's operating system.

Freeman Restoration, a Southern California-based company, specializes in restoring large residential

properties after fires. Putting people's homes and lives back together again and maximizing what they

are entitled to from their insurance companies.

Freeman has an impeccable reputation for their craftsmanship and client satisfaction. They have been

serving the market for 35 years. Their best client is an upscale homeowner who values customer

service. Learn more about us at: https://www.freemanrestoration.com/

Requirements:

This role and requires regular local travel, 80% or more and 20% or less remote work

Ideal Candidate Located In : Orange Country or North San Diego County

Lead, manage, and foster accountability with subcontractors and vendors.

Resolve customer and vendor issues.

Actively participate with customers to coordinate and make product and color selections.

Actively nurtures customer relationships.

Active participation in weekly production team and quarterly company meetings.

Collaborate with other departments when necessary.

Develop and facilitate tailgate safety meetings with Subcontractors.

Participate in the planning and execution of the company vision.

Remove obstacles and provide solutions.

Minimum of 1 year of experience as a customer service technician.

Minimum of 3 years of experience as a superintendent doing residential remodeling projects

Solid written and verbal communication skills.

Must have a reliable well-maintained vehicle.

Must have a dedicated home workspace.

Must be computer literate and able to use Microsoft office, Email, texting, various other applications

Qualifications:

Knows how to delegate tasks and responsibilities to subcontractors effectively.

Skilled at resolving higher-level issues with customers, vendors, and other team members.

Comfortable leading meetings and ensuring they are productive.

Invests in personal development through training

Skilled in predicting customer reactions to avoid problem situations.

Prioritize tasks, ensuring the most critical issues are addressed first.

Able to adjust strategies or approaches as the customer's needs evolve.

Open to learning and adapting to continuous improvement processes.

Strong emotional intelligence, managing personal and customer emotions in high-pressure situations.

Capable of fostering a team culture that promotes trust, respect, and accountability.

Compensation & Benefits

Base salary of $80,000 annually to start

Benefit Package

The company contributes $350/monthly stipend towards employee's health plan

7 paid holidays

Dental / Vision Insurance Programs available

Car Allowance reimbursed at the IRS mileage rate

Opportunity to participate in a profit-sharing bonus